Why Digital Transformation Is a Revolution for CX
3 Words to Evoke Partnership and Transformation
Integrate Customer Payment Options on One Platform
How to Maximize Moments of Engagement
How to Streamline Check-Based Payments
Get Started on a Sustainable Communications Plan
Bridge the Gap Between Digital and Traditional Channels
Define Your Roadmap to Digital Transformation
Understanding the customer journey is a critical step for business success. This 5-stage process provides many touchpoints, and articulating how current and potential customers interact with businesses uncovers many actionable insights.
While mapping out a customer journey is an investment, 90% of those using customer journey mapping said the venture delivers a positive impact. The biggest effect reported was increased customer satisfaction while lower churn, fewer customer complaints, and higher net promoter scores (NPS) were also noted.
The question then is, how can businesses best utilize customer journeys to meet customers where they are and create sales momentum instead of merely letting the process play out?
Here are 10 tactics you can implement today to elevate the customer journey and create win-win situations.
Conclusion: Start with One Thing, then Build
Picking just one of these tactics can help elevate your customer journey and drive sales, revenue, and loyalty. To figure out the best place for your business to start review OSG’s full suite of marketing solutions and then reach out.