Provide Digital Billing & Statements Tailored to Consumer Preferences
In today’s dynamic landscape, consumer expectations for flexible invoice and statement delivery options are evolving rapidly. With a growing preference for electronic and paperless communications, particularly among younger demographics, and the increasing prevalence of remote work arrangements, the importance of digital channels for critical communications cannot be overstated.
According to the Consumer Financial Protection Bureau, roughly two-thirds of credit card customers have opted into paperless billing, up from 36% a few years ago.
At OSG, we specialize in delivering secure digital ePresentment solutions that seamlessly align with both consumer needs and your business objectives.
Security & Compliance Focused
Our comprehensive Digital Engagement solution offers:
- Secure, electronic presentation of bills, statements, or invoices online via your customer / member website or presented via our electronic portal with mobile responsiveness built in
- Convenient email or SMS notifications ensuring consumers are promptly informed when a document is ready to view and/or pay
- Multiple electronic payment options facilitating quick bill pay from any device or computer, at any time
- Archiving of past invoices and bills, accessible as PDFs for future reference
- Customizable Opportunities for targeted marketing or compliance messaging
- Strategically crafted Digital Adoption campaigns, guiding consumers through a seamless transition from paper to digital communications
Benefits to Consumers / Members
Expedited payments through digital payment methods
Improved customer / member experience
Comprehensive access to historical bills, statements, and documents
Enhanced awareness of targeted products or services
Reduction in physical mail
Benefits to your Business
Access to analytics, tracking customer/member activity, providing valuable insights to enhance engagement and continually improve the user experience
Empowerment through Customer Service Portal access to better serve your customers or members
Contact us today to discover how our digital communications and engagement programs can be leveraged to drive meaningful interactions with your customers or members.