$1.8 Billion Community First Credit Union of Florida Selects OSG for eStatement and Statement Needs

Digital-first approach, cutting-edge solutions, and ease of use play key role in decision.

Output Services Group (OSG), a global provider of leading customer engagement and payment solutions, announced today that it has entered into a partnership with Community First Credit Union of Florida in Jacksonville. They have signed a contract enabling Community First to take advantage of OSG’s member eStatements, HELOC and mortgage statements, daily notices, tax forms, and other print and mail solutions.

“OSG is excited to welcome Community First Credit Union to the OSG family,” said OSG Chief Revenue Officer, Ron Whaley. “As a single-source omnichannel provider with a global presence, OSG has the expertise to anticipate new communication demands and deliver fully-compliant, cost-effective solutions. We are committed to providing frictionless member experiences which are so critical in the current environment. Our proficiency in continually offering services and products that engage and grow relationships with credit union members is a hallmark of OSG and we intend to put that experience to work for Community First.”

“After an extensive search we selected OSG for their ability to deliver a great product to our members, a digital-first approach, forward-looking technology, and competitive pricing. Service to date has been excellent, and I am very satisfied with the onboarding experience,” said Tim Simpson, Chief Information Officer, Community First Credit Union of Florida, Jacksonville.

About OSG

OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and data-driven insights, we curate tailored, digital-first strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity, security, and connectivity—for today’s environment and tomorrow’s innovation.

About Community First Credit Union of Florida

Community First Credit Union of Florida invests in member and community relationships through smart checking account options, competitive loans, and excellent investment services. $1.8 Billion assets / 145,000 members

OSG Announces Rebranding; Expands Suite of Client Solutions

OSG has unveiled a new logo, new website, and a unified solution set as part of an extensive rebranding initiative.

Output Services Group (OSG), a global provider of leading customer engagement and payment solutions, is announcing the official launch of their rebranding effort. Formerly known as OSG Billing Services, the company is moving ahead under its new brand, OSG, a change signifying the expansion of their vision and offerings. The new website (osgconnect.com) showcases OSG’s commitment to providing frictionless customer experiences as a unified enterprise—“One OSG”— across transactional, payment, and marketing touchpoints.

“The launch of our brand is just the start of our next chapter,” said Anish Rajparia, OSG CEO. “One marked by the transition of the OSG family of companies, the integration of our suite of products, and the continued development of our capabilities. OSG looks forward to serving its global customers as One OSG.”

Starting as a revenue-focused print and mail company, OSG is now a digital-first organization prioritizing solution integration to drive business growth for clients. This launch comes at a pivotal time when companies are seeking new ways to engage customers without adding operational complexities.

“Over the past few years, OSG has expanded to become a global company,” said Rajparia. “One that includes new products and services to optimize all critical customer interactions across traditional and digital touchpoints. As One OSG, our teams have united to become a stronger partner, vendor, and engagement provider.

“This rebrand is a significant step in our company’s future and accurately embodies who we are today,” continued Rajparia. “Since May 2017, OSG has rapidly grown, acquiring 18 companies as well as new and distinct capabilities. We’ve more fully integrated our functionalities across teams and businesses. With a more unified suite of solutions, we prepare our clients for the future of business, today.”

OSG assists with solving operational challenges for clients by streamlining their business processes and connecting them to current technologies; creates data-driven communications that engage customers in their preferred channels; bridges gaps between traditional and digital systems of communication; and anticipates changes in the market and seizes new opportunities for engagement. All of this is now under the umbrella of a new brand that is more in-line aesthetically with what it means to connect right now.

“The new brand and corporate website cement OSG’s position as a global company with a digital-first approach to customer connection and engagement,” said Shannon Seastead, Senior Vice President, Corporate Marketing and Communications. “We seized the moment to tell the story of who OSG is today. The new OSG logo demonstrates how we connect our companies, our employees, and our solutions, through one visual identity. Our action-oriented tagline, ‘Let’s go connect,’ perfectly demonstrates our drive forward, while simultaneously simplifying our clients’ processes. The new color palette conveys confidence and authority with a touch of creativity, and of course, unity, all resulting in one cohesive brand. Let’s go connect.”

About OSG

OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and data-driven insights, we curate tailored, digital-first strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity, security, and connectivity—for today’s environment and tomorrow’s innovation.

OSG Announces Completion of Refinancing and Amended Credit Facility

OSG Group Holdings, Inc., the parent company of OSG Billing Services (with its related companies, “OSG”), a leading provider of omnichannel billing and payment solutions, customer engagement and critical customer communication management, today announced that it has completed a significant debt refinancing in connection with the acquisitions of Communisis PLC and NCP Solutions at the end of 2018. The refinancing amends and increases the size of the Company’s existing facilities, which mature in 2024.   

“The refinancing accomplishes several major objectives for the Company. It extends our debt maturity profile and enhances our liquidity position by increasing the size of our revolving credit facility and adding cash to the balance sheet. Additionally, along with an add-on investment by our equity sponsor, Aquiline Capital Partners and its affiliates, the refinancing provides us with the committed capital needed to continue executing our business transformation and growth strategy,” said Scott W. Bernstein, OSG’s Chairman and CEO.    

About OSG 

For close to three decades, OSG has been a leading outsourced provider of omnichannel billing and payment solutions, offering a full suite of integrated customer communications and engagement solutions that transform the way our clients reach their customers. From transactional documents to strategic marketing initiatives, OSG employs cutting-edge digital technology to expertly craft communications that enhance the customer experience. OSG’s reputation for excellence is based upon award-winning communications solutions and long-term investment in clients’ success.

OSG Billing Services Completes Previously-Announced Acquisition of NCP Solutions

OSG Billing Services (OSG), a leading provider of omnichannel billing and payment solutions, customer engagement and critical customer communication management, today announced that it has completed the previously announced acquisition of NCP Solutions, LLC (NCP), a wholly-owned subsidiary of Harland Clarke Corp. NCP is a recognized leader in outsourced transactional communications in the financial services industry.

“We are pleased to have completed this acquisition which further advances our position as partner of choice for technology-driven, transactional, payment and customer communications solutions,” stated Scott W. Bernstein, OSG’s Chairman and CEO. “Together, we have a tremendous opportunity to create value for our customers, partners and employees. We are delighted to welcome NCP into the OSG family.”

About OSG 

For more than 25 years, OSG has been a leading outsourced provider of omnichannel billing and payment solutions, offering a full suite of integrated customer communications and engagement solutions that transform the way our clients reach their customers. From transactional documents to strategic marketing initiatives, OSG employs cutting-edge digital technology to expertly craft communications that enhance the customer experience. OSG’s reputation for excellence is based upon award-winning communications solutions and long-term investment in clients’ success.

About NCP Solutions

NCP Solutions is in the business of helping companies optimize the effectiveness, efficiency and impact of their critical business communications. It does this by offering integrated solutions that support the physical print and digital delivery of time sensitive, transactional documents, such as statements, bills, check disclosure; tax documents; credit, collection and loan modification letters; promotional communications designed to attract, retain and strengthen customer relationships; and other relevant information that educates, informs and elicits responses from target audiences. For almost 40 years, these companies have relied upon NCP Solutions’ industry leading expertise, freeing them to focus their time, energy and resources on core business needs and on what matters most to them – creating value for their customers. Additional information is available at www.ncpsolutions.com.

OSG Establishes International Omnichannel Critical Communications Platform with Acquisition of London-based Communisis

OSG Group Holdings, Inc. the indirect parent company of OSG Billing Services (with its related companies, “OSG”), a leading provider of omnichannel billing and payment solutions, customer engagement and critical customer communication management, today announced that it has acquired Communisis PLC (“Communisis”), a recognized leader in outsourced critical communications headquartered in London, England. The expansion into the European market is a landmark moment for OSG. Communisis will continue to be led by Chief Executive Officer, Andy Blundell.

Both companies specialize in end-to-end, omnichannel critical customer communications and engagement solutions designed to shepherd clients and their customers across a dynamic and ever-transforming communications landscape.

“This expansion to the UK and European markets is an exciting and pivotal next step for OSG,” stated Scott W. Bernstein, OSG’s Chairman and CEO. “OSG’s leading digital solutions suite and Communisis’ international reach will dovetail to strengthen each companies’ position in the marketplace. The access to and sharing of new products, services and markets allows both companies to better serve their clients worldwide. We are energized by the opportunities enabled by this acquisition, and we look forward to working with the talented employees at Communisis and are pleased to welcome them to the OSG family.”   

“We are delighted to be joining the OSG family,” stated Blundell. “OSG’s pioneering technology and extensive reach in the US markets will help us better serve our clients and accelerate their growth. Communisis has long-term client relationships with leading brands and an established delivery network in the UK and Europe, which extends OSG’s reach into these territories. In combination, we will be in an unrivalled position to deliver international solutions for customer communications.”   

About OSG

For more than 25 years, OSG has been a leading outsourced provider of omnichannel billing and payment solutions, offering a full suite of integrated customer communications and engagement solutions that transform the way our clients reach their customers. From transactional documents to

strategic marketing initiatives, OSG employs cutting-edge digital technology to expertly craft communications that enhance the customer experience. OSG’s reputation for excellence is based upon award-winning communications solutions and long-term investment in clients’ success.

About Communisis

Communisis is an integrated business services company which drives client value through the provision of increasingly digitally enabled solutions for regulated communication and marketing execution. Communisis has built its organization to deliver on this, with a unique combination of market and consumer insight, customer communications strategy, technology and transformational expertise.

OSG Billing Services Acquires Formost mediaOne – Expands Operations into Canada

OSG Billing Services (OSG), a leading provider of omnichannel billing and payment solutions, customer engagement and critical customer communication management, today announced that it has completed the acquisition of Formost mediaOne, an Ontario, Canada-based leader in the outsourced billing, document and services industry, marking OSG’s entry into the Canadian market.   

“I am extremely excited about the acquisition of Formost mediaOne, who has been a strategic partner of ours for several years. They have a very good reputation as a high-quality, customer-focused company,” said Scott W. Bernstein, OSG’s Chairman and CEO. “This acquisition strengthens our presence in the financial services industry and augments our business offerings while expanding our footprint into the growing Ontario region. We look forward to welcoming Formost mediaOne’s clients and talented team to the OSG family.”

“This is an exciting new chapter for our company,” said John Gaudet, CEO of Formost mediaOne. “As we have expanded throughout the years we have always strategically aimed to bring our clients the best in quality and range of offerings. We look forward to this partnership with OSG and the increased capabilities and opportunities for both companies.”

About OSG

For more than 25 years, OSG has been a leading outsourced provider of omnichannel billing and payment solutions, offering a full suite of integrated customer communications and engagement solutions that transform the way our clients reach their customers. From transactional documents to strategic marketing initiatives, OSG employs cutting-edge digital technology to expertly craft communications that enhance the customer experience. OSG’s reputation for excellence is based upon award-winning communications solutions and long-term investment in clients’ success.

About Formost mediaOne

Starting as a business forms manufacturer in 1981, Formost mediaOne has grown its offerings to become a trusted partner in outsourced documents and services with a focus in transactional, statement and tax form processing, custom programming, variable imaging and mailing. Formost mediaOne is committed to delivering value-added, omnichannel solutions for every clients’ mission critical documents and communications. Through an emphasis on customer service, quality and flexible, client-oriented processes, Formost mediaOne has earned a distinguished reputation printing and processing millions of pieces monthly.

OSG Billing Services Enters Definitive Agreement to Acquire NCP Solutions

OSG Billing Services (OSG), a leading provider of omnichannel billing and payment solutions, customer engagement and critical customer communication management, today announced plans to acquire NCP Solutions, LLC (NCP), a wholly owned subsidiary of Harland Clarke Corp. NCP is a recognized leader in outsourced transactional communications in the financial services industry.  The company will continue to be run by the current management team led by Mark Harris.

“With 1,400 clients, 400 customer-focused employees and strategically-located facilities, NCP offers tremendous opportunities for further growth and innovation in the financial services industry,” stated Scott W. Bernstein, OSG’s Chairman and CEO. “NCP customers will greatly benefit from the investments recently made under Harland Clarke and the significant investment OSG has made and is continuing to make across its platform. We feel this is an ideal fit, as the companies share a customer-first philosophy and a pioneering approach to technology.”   

“This transaction is significantly beneficial for all parties,” said Jana Schmidt, president of Harland Clarke. “This acquisition enables two leading organizations to combine technologies and expertise to provide additional value to clients while expanding innovative offers to the marketplace. This is also an important milestone for Harland Clarke as we advance our strategy focused on innovative marketing services and integrated payment services that drive meaningful customer engagement across all channels including digital, phone, and print.  We will continue to aggressively develop new technology-enabled services that support our clients’ success and deliver a superior customer experience for their consumers and businesses.”

“It is a pleasure to join the OSG family,” stated Harris. “We are tremendously excited about the positive impact this transaction will have on our business and on our relationship with our customers. We are looking forward to this next phase in our company’s growth.”

The sale is subject to customary closing conditions, including the expiration or termination of applicable waiting periods under the Hart-Scott-Rodino Antitrust Improvements Act, and is expected to close by the end of 2018.

About OSG 

For more than 25 years, OSG has been a leading outsourced provider of omnichannel billing and payment solutions, offering a full suite of integrated customer communications and engagement solutions that transform the way our clients reach their customers. From transactional documents to strategic marketing initiatives, OSG employs cutting-edge digital technology to expertly craft communications that enhance the customer experience. OSG’s reputation for excellence is based upon award-winning communications solutions and long-term investment in clients’ success.

About NCP Solutions

NCP Solutions is in the business of helping companies optimize the effectiveness, efficiency and impact of their critical business communications. It does this by offering integrated solutions that support the physical print and digital delivery of time sensitive, transactional documents, such as statements, bills, check disclosure; tax documents; credit, collection and loan modification letters; promotional communications designed to attract, retain and strengthen customer relationships; and other relevant information that educates, informs and elicits responses from target audiences. For almost 40 years, these companies have relied upon NCP Solutions’ industry leading expertise, freeing them to focus their time, energy and resources on core business needs and on what matters most to them – creating value for their customers. Available information is available at www.ncpsolutions.com.

OSG Billing Services Expands Robust Communications Platform Through Two New Acquisitions

OSG Billing Services (OSG), a leading provider of omnichannel billing and payment solutions, customer engagement and critical customer communication management, today announced that it has completed the acquisitions of Applied Information Group, Inc. (AIG) and TeleReach, Inc. AIG is a leading provider of comprehensive email and database management, data processing and digital marketing solutions headquartered in Kenilworth, NJ.

TeleReach is a full-service call center and a leader in customer engagement solutions located in Plainville, CT. Both companies will continue to operate under the same respective management teams.  These acquisitions come on the heels of a tremendous period of growth for OSG, as the company continues to integrate leading technology solutions that support the omnichannel communication demands of today’s modern customers.     

“At OSG, the needs of our customers help to drive our product development and acquisition decisions. AIG and TeleReach bring significant enhancements to our communications platform and align with our core mission of offering clients the most innovative and comprehensive ways of reaching their customers,” states Scott W. Bernstein, OSG’s Chairman and CEO. “Both companies share in OSG’s customer-first philosophy and commitment to innovation. We look forward to working with the talented teams at both companies.”  “This is an exciting time for AIG,” states Mitch Rubin, President of AIG.

“Joining the OSG family will take our technology and service offerings to new heights. By joining forces, we have a tremendous opportunity to create value for our customers and employees.” “We are excited to be welcomed into the OSG family, having known and respected OSG for many years,” states Gary Reach, President of TeleReach. “We know that partnering with a company like OSG not only strengthens our offerings, but also allows us to expand our customer base and enter into new markets.”

About OSG

For more than 25 years, OSG has been a leading outsourced provider of omnichannel billing and payment solutions, offering a full suite of integrated customer communications and engagement solutions that transform the way our clients reach their customers. From transactional documents to strategic marketing initiatives, OSG employs cutting-edge digital technology to expertly craft communications that enhance the customer experience. OSG’s reputation for excellence is based upon award-winning communications solutions and long-term investment in clients’ success.

OSG Billing Services Acquires Paybox

OSG Billing Services (OSG), a leading provider of omnichannel billing and payment solutions, customer engagement and critical customer communication management, today announced that it has completed the acquisition of Paybox Corp (Paybox), a leading payments solutions provider that facilitates over $160 billion worth of transactions annually, headquartered in Fort Lauderdale, FL. Paybox will continue to be led by President Matthew Oakes and will operate as a subsidiary of OSG. Paybox was formerly traded on the OTC Markets under the ticker symbol OTC PINK: PBOX, but trading was terminated effective immediately prior to the acquisition.

“This strategic acquisition is fully aligned with our strategy of integrating innovative technologies across the OSG platform,” states Scott W. Bernstein, OSG’s Chairman and CEO. “The combination of Paybox’s powerful accounts receivable and accounts payable workflow management solutions with OSG’s existing integrated payment and B2B offerings will strengthen our position as a partner of choice for technology-driven, transactional and customer communications solutions. We are excited to have the Paybox team join the OSG family.”

“This is an exciting time for Paybox,” says Oakes. “Our technologies bring a new level of expertise to OSG and its customer base that enhance their service offerings while giving us an opportunity to continue to innovate. We are looking forward to the next phase of our company’s growth.”

About OSG 

For more than 25 years, OSG has been a leading outsourced provider of omnichannel billing and payment solutions, offering a full suite of integrated customer communications and engagement solutions that transform the way our clients reach their customers. From transactional documents to strategic marketing initiatives, OSG employs cutting-edge digital technology to expertly craft communications that enhance the customer experience. OSG’s reputation for excellence is based upon award-winning communications solutions and long-term investment in clients’ success.

About Paybox®

Paybox® provides a powerful working capital management platform that facilitates over $160 billion worth of transactions annually, among more than 425,000 companies worldwide. Clients include Siemens, Saint Gobain, Alpha Technologies, Carlson, and one of the world’s largest banking institutions. Paybox Cloud, the company’s flagship component, facilitates accounts receivable and accounts payable processes, providing vendor and customer portals, image capture, electronic invoice processing, workflow integration, online adjustments/approvals, and electronic smart payments. PAYBOX® can be integrated with any legacy accounting, ERP or lockbox system. It is primarily sold to corporations and banks. Paybox also offers treasury management and lockbox services to corporate users. Banks and corporations use PAYBOX® to reduce Days’ Sales Outstanding, lower costs, and improve straight-through AR/AP processing and posting.

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