Presentment Solutions that Engage Customers
OSG’s omnichannel customer engagement solutions provide print, mail and digital communications that engage your customers while maintaining security and compliance.
Turn standard bills, statements, and invoices into engaging pieces that inform and drive action. Send secure electronic files and notifications. Print documents in fully monitored production facilities. Paired with our industry experts, your communication programs will provide your customers with exactly what they need while maintaining their loyalty.
Print and Mail
Address your critical document needs.
Print and mail in the digital world.
In the age of digital transformation, we still understand the desire for print. That’s why we offer distributive print capabilities that run the gamut of critical customer communications. With facilities across the country and a close working relationship with the USPS, we harness the latest technology to drive accurate printing and delivery.
To ensure complete data security, our exception-based, self-monitoring systems are fully redundant, repeatable, and monitored 24/7, 365 days a year. Insight into the entire production process shows you what works, what doesn’t, and what you should be doing—empowering you to take the reins of your communications. Ready, set, print, and mail.
Bills and invoices, tax notices and subscription renewals. These are the lifeblood of many businesses and a chance to capture more spend from consumers. As a leader in customer engagement management, we understand the nuances and strict specifications that come with these critical documents.
- Bills, invoices, statements
- Tax notices
- Assessment documents
- Budget mailers
- Subscription renewals
OSG Mail Tracking follows your critical communications from printer to mailbox. Working in conjunction with the USPS, OSG tracks inbound and outbound mail, keeping you informed with real-time updates and reports accessible through the OSG portal. The benefits? Critical insight that allows you to forecast cash flow and business operations on a moment-by-moment basis. Stop the guesswork and start tracking.
- Intelligent Mail® barcode (IMb)
Take paper bills into the future.
It’s all in the delivery—and that’s why we’ve streamlined it. Improve the efficiency of the billing cycle with OSG’s digital billing and payment solutions, configured for the client and end-user convenience. Experience greater control with fully-integrated, customizable, and secure communications that can be exchanged through any preferred channel. Less paper leaves more room for innovation.
From beginning to end-to-end: Seamlessly connect to our payment modules for a holistic presentment and payment experience.
OSG Connect Communication Platform
Our integrated communications platform, OSG Connect, provides everything you need for print and digital communication, all in one place.
- An online portal for accessing accurate replicas of your bill/statement and an archive with custom retention periods
- Dynamic composer for ad-hoc communications and simple document updates
- Seamless interface integration
- Self-service administrative capabilities
- Tight integration with the print facility and the ability to suppress paper bills
- Dynamic reporting and search capabilities
- Security and compliance with industry standards to protect sensitive information in the interest of our clients and their customers
Drive customer engagement electronic statements, invoices and bills.
Customers want choices when it comes to communications and many today opt into electronic communications over print.
Our communication technology platform enables quick and easy access for customers to view their documents electronically in a digital first environment.
Our solutions include:
- Electronic statements & invoices
- PDF statements & invoices
- Reporting & Archiving
- Integration solutions