Utilities
Resident-Centric Billing & Payment Solutions for Utilities
Utility providers face rising customer expectations, evolving regulations, and growing pressure to do more with less.
Customers expect transparent billing, flexible payment options, and easy access to account information through the channels they prefer. At the same time, electric, gas, and water providers must improve operational efficiency, control print costs, and keep revenue flowing. OSG optimizes the moment when you have a customer’s maximum attention – the presentation of a statement – to transform transactional communications into dynamic engagements.
Markets Served
- Electric Utilities
- Gas Utilities
- Water & Wastewater Utilities
- Municipal Utilities
- Public Service Providers
- Channel Partnerships
One platform for every customer touchpoint.
Our OSG JourneyConnect® suite is an omnichannel platform with a centralized view of your customers across SMS, email, print, and web. Anchored by three capabilities – Presentment, Payments, and Marketing – it lets customers pay when and where they want with the method they choose, delivers personalized communications based on individual behaviors, and reallocates print costs to more strategic investments, building customer loyalty while improving operational performance.
- Print & MailCritical communications with accuracy and scale
- Digital AccelerationMoves customers to the channels they prefer
- Security
- Compliance
- Data Analytics
- AI
Utility Communication Solutions
Dynamic statements that are responsive on any device
ePayments and eBilling via web, mobile, IVR, and digital wallets
Secure payment services, including Lockbox / eLockbox
Digital adoption programs that reduce print costs
Distributive print and mailing services with 24/7/365 support
Personalized marketing messages that drive loyalty
Drive engagement.
Learn more about how OSG helps utilities own the moment of maximum attention.