Turn Returned Mail Into a Solved Problem
Automated tracking, address correction, and reporting that shrink the cost and risk of undeliverable mail.
Every Returned Piece Costs You Twice
An estimated 2.5% of first-class mail comes back undeliverable, and industry-wide that adds up to roughly 6 billion pieces a year. Every one of those pieces costs you twice, once to print and mail, again to open, process, and re-send, and every one is a broken link in the print-to-digital journey, since a customer OSG can’t reach in print can’t be moved to digital either. OSG’s Return Mail Handling automates the tracking, correction, and reporting so that drag stops compounding.
What You Get
Automated tracking
Secure barcoded mail scanned and captured automatically, no manual sorting.
Address correction built in
Bad addresses flagged and corrected as part of the workflow, not a separate project.
Downloadable reporting
See returned-mail activity and trends whenever you need them.
Fraud & compliance protection
Predictable handling closes the window unpredictable delivery leaves open.
How It Works
Four steps, one workflow.
01. Secure barcode tracking
Every outbound piece carries a trackable barcode from the start.
02. Automated scan & capture
Returned pieces are scanned, capturing name, address, and image automatically.
03. Address correction & flagging
Records are corrected or flagged based on rules you set.
04. Reporting & resolution
Downloadable reports show what came back, why, and what was done about it.
15–20%
reduction in undeliverable mail
8–10%
cost savings on returned mail
20–30 min
monthly processing time, down from 40–80 hours
Common Questions
How fast can we see returned mail activity?
Reporting is available on a rolling basis as pieces are scanned, not batched at month-end.
Does this integrate with our existing mail stream?
Yes. It’s built to sit alongside your current print and mail production without a separate process for your team to manage.
Find Out What Returned Mail Is Costing You
Find out what your undeliverable mail is actually costing you.