Carol Stream, IL — February 17, 2025 — OSG, a global provider of leading Customer Communications Management (CCM) solutions, is pleased to announce the appointment of Doug Marriott as Director of Customer Relationship Management (CRM).
In this role, Doug will lead the strategy and optimization of OSG’s Salesforce.com platform, ensuring it delivers maximum value to the business while maintaining the most accurate customer data. His focus will be on enhancing CRM processes, improving data-driven decision-making, and driving efficiencies to support OSG’s sales, marketing, and operations teams.
Doug brings over a decade of experience managing Salesforce and CRM initiatives in sales, marketing, and operational environments. Prior to joining OSG, he served as Director of Technology, CRM at SurfacePix, where he successfully implemented CRM enhancements to improve sales forecasting and business growth. He has also held key leadership roles at Sunrun/Vivint Solar, where he managed large-scale Salesforce implementations and process improvements, and previously led his own CRM consulting firm, Tru North Consulting Group.
“Doug’s expertise in Salesforce strategy, automation, and sales process optimization will be invaluable as we continue to enhance our CRM capabilities,” said Bob Nelson, Chief Revenue Officer at OSG. “We are excited to welcome him to the team and look forward to the impact he will make in strengthening our customer engagement and operational efficiency.”
About OSG
OSG (Output Services Group, Inc.) delivers leading print and digital Customer Communications Management (CCM) solutions that drive action, loyalty, and retention. With over 50 years of experience, OSG enables over 5,000 customers to create deeper relationships, one communication at a time.
For more information, please visit https://www.osgconnect.com or follow us on LinkedIn, Twitter & Instagram.
Media Contact: sarah.guckes@osgconnect.com
