Insurance
Creating Engaging Policyholder Communications
Policyholders are increasingly demanding more personalized and seamless communication experiences.
With rising premiums and increasing complexity in insurance products, policyholders are playing a more active role in understanding their coverage and making informed decisions. It’s not always easy to get that information in a manner that is concise and simple to understand.
Simultaneously, insurers are challenged with growing administrative costs, regulatory demands and the need to foster positive and more engaging policyholder relationships.
Markets Served
- Property & Casualty Insurance
- Life & Annuities Insurance
- Specialty Insurance
- Workplace Benefits & Retirement Solutions
- Insurance Agents & Brokers
- Channel Partnerships
Our OSG JourneyConnect™ suite, provides services and solutions to help enhance the policyholder experience, by providing digitally native communications, with policy presentment that is easy to consume, claims messaging that keeps customers informed and payment solutions that make it easy to make a payment directly from their communications.
Our approach includes a seamless multichannel experience, with plug and play journeys that are easy to understand and help them every step of the way. Our digital solutions are device agnostic too, giving them an enhanced customer experience, wherever they’re receiving their messages. This helps improve retention and satisfaction and gives you valuable insights into actions and policyholder preferences.
Key Solutions and Services
Secure payment services, including Lockbox / eLockbox
Self-service adhoc correspondence
