Insurance

Creating Engaging Policyholder Communications

Policyholders are increasingly demanding more personalized and seamless communication experiences.

With rising premiums and increasing complexity in insurance products, policyholders are playing a more active role in understanding their coverage and making informed decisions. It’s not always easy to get that information in a manner that is concise and simple to understand.

Simultaneously, insurers are challenged with growing administrative costs, regulatory demands and the need to foster positive and more engaging policyholder relationships.

Markets Served
  • Property & Casualty Insurance
  • Life & Annuities Insurance
  • Specialty Insurance
  • Workplace Benefits & Retirement Solutions​
  • Insurance Agents & Brokers​
  • Channel Partnerships​

Our OSG JourneyConnectâ„¢ suite, provides services and solutions to help enhance the policyholder experience, by providing digitally native communications, with policy presentment that is easy to consume, claims messaging that keeps customers informed and payment solutions that make it easy to make a payment directly from their communications.

Our approach includes a seamless multichannel experience, with plug and play journeys that are easy to understand and help them every step of the way. Our digital solutions are device agnostic too, giving them an enhanced customer experience, wherever they’re receiving their messages. This helps improve retention and satisfaction and gives you valuable insights into actions and policyholder preferences.

Key Solutions and Services

Predefined journeys targeting customers at their point of need

Secure payment services, including Lockbox / eLockbox

Distributive print and mailing services
Simple integration through a vast API network
Imaging and archiving

Self-service adhoc correspondence

Insurance Policyholder Communications OSG JourneyConnect

Predefined Journeys

Origination (OAO)

New Account Activation

Policy Renewal

Claim​s

Additional Coverage

Statement and Billing

Enhance policyholder engagement. ​

Learn more about predefined journeys for insurance companies.