U.S. consumers have spoken, and they’re not mincing words: They want their banks and other companies they transact with to provide better convenience, bill pay
We’ve said it before and will say it again: Consumers now demand 24/7 customer service in industries from banking and finance to healthcare.
Enter chatbots,
Outsourcing your non-core competencies can drive business growth and competitive advantage. Let’s cover the benefits that outsourcing billing and invoicing specifically can provide your business.
2022 brought a lot of macroeconomic challenges that will likely have some staying power throughout 2023. These events and factors affect consumers and businesses alike.
Marketing is nothing like it used to be.
“Push marketing” no longer works, and customers are more vocal than ever about what they want and
Customer engagement management is a marriage of two concepts marketers already understand well.
Customer engagement is defined by the customer, or, more specifically, the
For many, the word “transformation” carries an undertone of digital specificity. And why wouldn’t it? The past two years have been a real-time case study,
Customer loyalty is harder to maintain than ever before. And that’s quite troubling because it costs far more to attract new customers than it does
Remember in high school geometry when you learned that a square is always a rectangle, but a rectangle isn’t always a square? Understanding the difference
The U.S. Postal Service sent a substantial amount of paper bills and statements in 2021—to the tune of more than 13 billion. About 50% were
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