Creative & Design
Statements, bills and notices redesigned to cut calls, speed payment and move customers to digital.
Your most-read communication deserves better design
Statements and bills are opened more consistently than almost anything else you send. Yet most are designed around legacy print constraints, not the customer reading them. OSG’s document design team redesigns transactional communications for clarity, compliance and action.
The result is fewer service calls, faster payments and a document that works as well on screen as it does on paper. Because our designers work alongside our composition and production teams, every redesign is built to run at scale from day one.
What You Get
Statement & Bill Redesign
Clear layouts that put balances, due dates and payment options where customers look first, reducing confusion and inbound calls.
Transactional & Regulatory Design
Notices, letters and disclosures designed to be readable and compliant, with required language and structure built in.
Print-to-Digital Ready
Documents designed to render cleanly in print, PDF, email and portal, so one design supports every channel.
Built for Production
Our designers work directly with composition and production teams, so new designs go live without rework or delays.
Our Approach
A proven, four-step process that takes your documents from assessment to measurable results, without disrupting production.
1. Assess
Review current documents, call drivers and payment data to see where customers get stuck.
2. Redesign
Prototype layouts focused on clarity, hierarchy and the action you want customers to take.
3. Validate
Confirm compliance, data mapping and multichannel rendering before launch.
4. Deploy & Measure
Move into production and track impact on calls, payments and digital adoption.
Turn Every Statement Into an Opportunity
Each statement is a guaranteed touchpoint. Strategic white space and targeted messaging turn it into a channel for engagement, at no added postage.
Paperless Enrollment
Prompt customers to switch to digital delivery right where they review their balance.
Payment Reminders
Highlight due dates, autopay and digital payment options to speed collections.
Customer Education
Explain rate changes, new policies or account features before they become service calls.
Cross-Sell & Promotion
Use targeted, data-driven messages to introduce relevant products and services.
Additional Creative Support
When your program needs it, our team also supports the communications around your core documents, so everything your customers receive looks and works as one.
- Direct mail design
- Email & landing pages
- Inserts & onserts
- Brand & template updates
Frequently Asked Questions
What does a statement redesign typically involve?
It starts with a review of your current documents, data and the customer pain points behind them, such as billing calls or late payments. Our designers then prototype new layouts, validate them against your compliance and data requirements, and work with our composition and production teams to move the final design into production.
Will a redesign disrupt our current production or require new data files?
Our goal is minimal disruption. Because our designers work directly with our composition team, most redesigns are built around your existing data. If new data fields would add value, we identify them early and plan the change with your team so production stays on schedule.
How do you make sure redesigned documents stay compliant?
Required disclosures, regulatory language and formatting rules are captured at the start of the project and built into the design. Every redesign goes through a compliance review with your team before it launches.
Can redesigned statements support our paperless and digital payment goals?
Yes. Redesigned statements can include paperless enrollment prompts, digital payment options and targeted messaging, and they are designed to render cleanly in print, PDF, email and portal.
Ready to Rethink Your Statements?
Tell us about your statements, bills and notices. Our document design team will follow up to discuss how a redesign can improve clarity, reduce service calls and move more customers to digital.