Visibility Into Every Communication, in One View
Track delivery, engagement, and payment activity across channels, and search a full archive when you need answers fast.
When a customer calls asking whether their notice went out, or a regulator asks for proof it did, “let me check with production” isn’t a good answer. OSG’s reporting gives your team one place to see what happened to every communication, sent, delivered, opened, paid, or returned, across print and digital alike. It’s built on the same data and archive that produces your statements and notices, so the numbers you’re reporting on are the same ones that went out the door.
What You Get
Cross-channel tracking
Print, email, SMS, and portal activity in one report, not four.
Searchable archive
Pull any past communication by customer, date, or notice type.
Payment & engagement analytics
See what’s driving digital adoption and what’s stalling it.
Audit-ready exports
Reports formatted for compliance review, not just internal dashboards.
What You Can See
Everything your team needs to answer a customer or a regulator, in one place.
Delivery & Read Status
Whether a communication was delivered, opened, or bounced.
Payment Activity
Payments received, pending, or overdue, tied back to the originating statement.
Engagement Trends
Channel preference and adoption shifts over time.
Archive Search
Historical documents retained and retrievable on demand.
Common Questions
Can we export data into our own BI tools?
Reports are available in downloadable formats built for that. Confirm specific export formats with your account team.
How far back does the archive go?
Retention is configurable to match your record-keeping requirements, consistent with the Statements & Bills archive.
See Your Reporting View
See the reporting view your team would actually use day to day.