Powering the Print-to-Digital Customer Journey
Digital Acceleration, at Your Customers’ Pace
The path forward.
Multichannel digital delivery, self-service, payments, and the structured Digital Adoption program that brings customers along, at their pace.
Digital Adoption Without the Push
Digital adoption fails when it’s forced. Customers who get pushed off paper before they’re ready call your support line, miss payments, or leave. This is where OSG’s print-to-digital customer journey completes itself, not a cutover, but a deliberate handoff from Print & Mail as each customer signals they’re ready. The result is a digital shift your operations team can measure and your customers barely notice, right up until they realize how much easier it’s gotten.
Why Digital Acceleration
No forced migration
Customers move to digital on a timeline the data supports, not a mandate.
One data layer
The same customer data drives print, email, SMS, and portal, so nothing’s out of sync.
Real-time visibility
See adoption progress and engagement as it happens, not at quarter-end.
Payments included
Online payment is part of the digital experience, not a separate integration.
Explore Digital Acceleration
Six ways we help customers move to digital, and stay there.
Multichannel Delivery
Email, SMS, and portal, coordinated from one platform.
Self-Service Portal
Customers manage preferences, documents, and payments themselves.
Digital Payments
Payment from any channel, reconciled with the rest of your data.
Interactive Documents
Statements and notices customers can act on, not just read.
Reporting
One view of delivery, engagement, and payment activity.
Digital Adoption Program
A structured path from paper to digital, measured at every stage.
Common Questions
What if only some of our customers are ready for digital?
That’s the default case, not the exception. The Digital Adoption program is built to run print and digital side by side and shift the mix as customers opt in.
How do we measure adoption progress?
Reporting tracks opt-in rates, channel engagement, and print-to-digital conversion, so you can show the shift, not just claim it.
Does this replace our existing payment processor?
It can integrate alongside what you have, or consolidate payments into a single reconciled view, depending on where you’re starting from.
Faster digital adoption, without losing the customers who still need paper.
Find Your Customers’ Digital Readiness
Talk to us about where your customers actually are on the digital curve.