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When Crisis Strikes, Will Your Customers Trust You?
I live in Florida, and this is an all too recognizable scenario – a hurricane is coming and we as residents are panicking as the
April 15, 2025
I live in Florida, and this is an all too recognizable scenario – a hurricane is coming and we as residents are panicking as the
Seamless and personalized customer interactions are now an expectation. In this Document Strategy Magazine article, Gary Gregg, Chief Product Officer at OSG, explores how Intelligent
Customer communications management (CCM) is undergoing a fundamental transformation,
propelled by the need for customer-centricity. In 2025, CCM will need to evolve into a
Effective Customer Communication Management (CCM) is vital for fostering strong customer relationships.
Digital transformation doesn’t mean abandoning print, instead, a strategic integration of digital and print can lead to a more enriched and effective CCM strategy.
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