OSG JourneyConnect™
Delivering Best-in-Class Customer Communications
The OSG JourneyConnect suite gives you the services and tools to seamlessly deliver your transactional communications across channels, with the expertise and technology to elevate the customer experience in every touchpoint.
Multichannel Communications
Sending the right message, at the right time to each customer is easier said than done. Dealing with multiple data silos and preferences and thousands of templates, means a very disjointed customer experience, with communications that aren’t triggered at the moments that matter.
OSG’s JourneyConnect suite allows you to seamlessly provide customer data from various sources so we can consolidate and send messages across channels. These are based on regulatory compliance, customer preference and even urgency or as a response to an action taken by the customer.
Meeting the customers where they’re at, with better communications across multiple channels, helping to elevate the customer experience
Ensuring your messages are delivered - across channels
Predefined Journeys
When it comes to regulated communications, these are often not thought of as a journey that needs message triggers. As a result, they’re usually not personalized, channel selection is either print or digital for the document with no other messages related to that communication being sent. This results in a disjointed customer experience in communications that have the highest impact to customers.
Now you have access to out-of-the-box predefined journeys that not only enhance the digital experience, but also help support all channels and consumer preferences, based on the communication type.
Improved engagement with a decreased cost to serve your customers
Sending the right message at the right time to the customer’s channel of choice
Journey Tracking & Insights
Without understanding there can be no improvement.
Tracking allows you to not only see job status at a glance, but glean insights from customer engagement across communication types. Once that insight has been garnered and analyzed you can take action with various integrations to ensure you’re putting the customer first, for every interaction.
Understanding customer action and engagement across touch-points will give you the insights you need to make the changes that make a difference to your customers
Giving you the tools to understand and react to customers in real-time
Data Driven Content
Relevant content is a requirement for consumers.
Leveraging comprehensive data analytics, gives you a 360-degree view of customers, encompassing their preferences, and interactions across multiple touchpoints. Furthermore, by integrating predictive analytics and AI-driven insights, you can deliver next-best messaging, driving enhanced engagement and overall customer satisfaction.
Create highly personalized and relevant content that resonates with individual customers, leading to increased engagement and stronger customer relationships.
Have a clear view of customer data to drive content that matters
Delivery Orchestration
If you don’t have tools to manage exceptions and undelivereds, it could mean you’re out of compliance if that document doesn’t reach your customer.
Furthermore, trying to get print customers to interact digitally, is often clunky and efficient.
Orchestrating messages to go out at the right time, through the right channel, and in response to specific actions or inactions is crucial for effective communication.
OSG’s Delivery Orchestrator provides you with the tool to achieve that seamless customer experience focused on bridging the gap between print and digital. It also gives you the tools you need for exception management, triggering timely messages based on delivery issues.
Improved engagement and reduced exception handling costs
Orchestrating your communications one customer trigger at a time
Self-Service
Regulated customer communications are often set up and triggered at the appropriate time. That of course means that making changes to these documents and communications are really difficult when you’re not in control of the process.
OSG has created a self-service portal to allow you to easily make placeholder changes, such as images, or simple lines of text. With our digital asset management solution, we give the control back to you.
You can now also set up ad hoc communications, for those times where messages need to go to clients, but aren’t part of the batch process.
Faster time to market and reduced costs to make changes to communications
Be in control of your communications
Payments
When it comes to payments from bills or other regulated documents that require a payment, there is very little thought put into the seamless experience between the communication the customer receives and the payment method they choose.
This means longer payment times and a frustrating customer experience.
OSG provides a seamless solution from communication to payment whether that payment is recurring, one time or needs to be easily paid via one click.
Providing an array of channels from which customers can pay including print (scan to pay), email, text and social.
Our solutions look to enhance the ease of use for your customers while providing you with money faster.
Reduced Days Sales Outstanding (DSO) and improved customer experience
Making payment easier directly from client communications
Multichannel Communications
Sending the right message, at the right time to each customer is easier said than done. Dealing with multiple data silos and preferences and thousands of templates, means a very disjointed customer experience, with communications that aren’t triggered at the moments that matter.
OSG’s JourneyConnect suite allows you to seamlessly provide customer data from various sources so we can consolidate and send messages across channels. These are based on regulatory compliance, customer preference and even urgency or as a response to an action taken by the customer.
Meeting the customers where they’re at, with better communications across multiple channels, helping to elevate the customer experience
Ensuring your messages are delivered - across channels
Predefined Journeys
When it comes to regulated communications, these are often not thought of as a journey that needs message triggers. As a result, they’re usually not personalized, channel selection is either print or digital for the document with no other messages related to that communication being sent. This results in a disjointed customer experience in communications that have the highest impact to customers.
Now you have access to out-of-the-box predefined journeys that not only enhance the digital experience, but also help support all channels and consumer preferences, based on the communication type.
Improved engagement with a decreased cost to serve your customers
Sending the right message at the right time to the customer’s channel of choice
Journey Tracking & Insights
Without understanding there can be no improvement.
Tracking allows you to not only see job status at a glance, but glean insights from customer engagement across communication types. Once that insight has been garnered and analyzed you can take action with various integrations to ensure you’re putting the customer first, for every interaction.
Understanding customer action and engagement across touch-points will give you the insights you need to make the changes that make a difference to your customers
Giving you the tools to understand and react to customers in real-time
Data Driven Content
Relevant content is a requirement for consumers.
Leveraging comprehensive data analytics, gives you a 360-degree view of customers, encompassing their preferences, and interactions across multiple touchpoints. Furthermore, by integrating predictive analytics and AI-driven insights, you can deliver next-best messaging, driving enhanced engagement and overall customer satisfaction.
Create highly personalized and relevant content that resonates with individual customers, leading to increased engagement and stronger customer relationships.
Have a clear view of customer data to drive content that matters
Delivery Orchestration
If you don’t have tools to manage exceptions and undelivereds, it could mean you’re out of compliance if that document doesn’t reach your customer.
Furthermore, trying to get print customers to interact digitally, is often clunky and efficient.
Orchestrating messages to go out at the right time, through the right channel, and in response to specific actions or inactions is crucial for effective communication.
OSG’s Delivery Orchestrator provides you with the tool to achieve that seamless customer experience focused on bridging the gap between print and digital. It also gives you the tools you need for exception management, triggering timely messages based on delivery issues.
Improved engagement and reduced exception handling costs
Orchestrating your communications one customer trigger at a time
Self-Service
Regulated customer communications are often set up and triggered at the appropriate time. That of course means that making changes to these documents and communications are really difficult when you’re not in control of the process.
OSG has created a self-service portal to allow you to easily make placeholder changes, such as images, or simple lines of text. With our digital asset management solution, we give the control back to you.
You can now also set up ad hoc communications, for those times where messages need to go to clients, but aren’t part of the batch process.
Faster time to market and reduced costs to make changes to communications
Be in control of your communications
Payments
When it comes to payments from bills or other regulated documents that require a payment, there is very little thought put into the seamless experience between the communication the customer receives and the payment method they choose.
This means longer payment times and a frustrating customer experience.
OSG provides a seamless solution from communication to payment whether that payment is recurring, one time or needs to be easily paid via one click.
Providing an array of channels from which customers can pay including print (scan to pay), email, text and social.
Our solutions look to enhance the ease of use for your customers while providing you with money faster.
Reduced Days Sales Outstanding (DSO) and improved customer experience
Making payment easier directly from client communications
Benefits
- Shorter time to market
- Increased print and digital adoption
- Lower postage costs
- Greater customer experience and satisfaction
- Reduced DSO, revenue cycle management, and cost to service and collect
Industries We Serve
Delivering the right message, in the right channel, at the right time, servicing your customers at their point of need.
Financial Services
Our focus is on streamlining your regulatory communications to boost engagement, keep customers informed and improve the customer experience.
Healthcare
Our solutions help you streamline communication across channels, make payments easier, enhance patient care and ensure HIPAA compliance.
Insurance
We help enhance policyholder communication, providing a better experience across communication types and product lines, while maintaining regulatory compliance.
Telecommunications
Let us help you streamline your customer interactions, enhance service delivery and raise retention rates with our communication solutions.
Property Management
Focusing on helping you get paid faster, making it easier for customers to understand and execute payment, leaving all parties with a better experience.
Government & Utilities
Managing your critical communications and ensuring citizens can receive touch-points across channels and can easily take action.
