Plug and Play Customer Journeys
Engage Your Customers One Journey at a Time
OSG’s predefined journeys help you focus on your customers within your transactional customer communications. We provide out-of-the-box triggered touchpoints that keep customers informed along the journey, while elevating the digital experience, ensuring consistent messages across channels and arming you with insights on engagement.
Predefined Journeys
When it comes to regulated communications, these are often not thought of as a journey that needs message triggers. As a result, they’re usually not personalized, channel selection is either print or digital for the document with no other messages related to that communication being sent. This results in a disjointed customer experience in communications that have the highest impact to customers.
Now you have access to out-of-the-box predefined journeys that not only enhance the digital experience, but also help support all channels and consumer preferences, based on the communication type.
Improved engagement with a decreased cost to serve your customers
Sending the right message at the right time to the customer’s channel of choice
Benefits
- Faster time to market
- Enhanced CX across the entire journey, not just one document
- Improved customer engagement
- Increased call to action rates
- Reduced cost to service customers
- Sending to customer’s preferred channels of choice
Predefined Journeys
Delivering the right message, in the right channel, at the right time, servicing your customers at their point of need.
Financial Services
Using predefined journeys for paperless adoption, statement communications, payments and fraud alerts, ensure timely customer action, enhance security and build trust.
Healthcare
Taking care of your billing journeys and EOB messages to create a seamless patient experience, streamline your process and enhance patient satisfaction.
Insurance
Making digital adoption and policy renewals easier with triggered communications and streamlining touch-points around claims to improve efficiency and enhance policyholder satisfaction.
Telecommunications
Delighting customers with better triggered journeys around onboarding and billing to enhance satisfaction, reduce churn and streamline processes.
Property Management
Improve resident experience and satisfaction with well thought out and designed communications around billing and notification distribution.
Government & Utilities
Helping you with the important journey triggers around important citizen updates, from letters to statements and bills.
