Presentment Solutions that Engage Customers
OSG’s omnichannel customer engagement solutions provide print, mail and digital communications that engage your customers while maintaining security and compliance.
Turn standard bills, statements, and invoices into engaging pieces that inform and drive action. Send secure electronic files and notifications. Print documents in fully monitored production facilities. Paired with our industry experts, your communication programs will provide your customers with exactly what they need while maintaining their loyalty.
Print and Mail
Print and mail services that maximize your operational efficiency and reach customers quickly and securely.
Digital Solutions
Streamlined solutions that keep your paperless communications tech-forward and completely secure.
Print and Mail
Address your critical document needs.
Print and mail in the digital world.
In the age of digital transformation, we still understand the desire for print. That’s why we offer distributive print capabilities that run the gamut of critical customer communications. With facilities across the country and a close working relationship with the USPS, we harness the latest technology to drive accurate printing and delivery.
To ensure complete data security, our exception-based, self-monitoring systems are fully redundant, repeatable, and monitored 24/7, 365 days a year. Insight into the entire production process shows you what works, what doesn’t, and what you should be doing—empowering you to take the reins of your communications. Ready, set, print, and mail.
Print Solutions
Bills and invoices, tax notices and subscription renewals. These are the lifeblood of many businesses and a chance to capture more spend from consumers. As a leader in customer engagement management, we understand the nuances and strict specifications that come with these critical documents.
- Bills, invoices, statements
- Tax notices
- Assessment documents
- Budget mailers
- Subscription renewals
Whether a new company update or an annual notice, you must be able to easily and efficiently distribute this critical information to drive continued business success. OSG removes the hassle while maintaining quality and precision in all of your printed pieces.
- Letters
- Late notices
- Tax forms
- Annual safety notices
- Business forms
- Envelopes
Complement existing customer outreach with targeted engagements. OSG Marketing Communications piggy-backs on your secure communications, opening the door to further connection and enhanced customer relationships.
- Inserts
- Direct mail
- Postcards
- Newsletters
Technology-enabled printers integrate Magnetic Ink Character Recognition (MICR), providing you with the latest in payment document enhancements. It’s as easy as print, mail, pay.
- Check letters
- Refund checks
- Overage checks
- Line of credit checks
- Class action lawsuit checks
- One-up and two-up coupon books
Mail Solutions
OSG Mail Tracking follows your critical communications from printer to mailbox. Working in conjunction with the USPS, OSG tracks inbound and outbound mail, keeping you informed with real-time updates and reports accessible through the OSG portal. The benefits? Critical insight that allows you to forecast cash flow and business operations on a moment-by-moment basis. Stop the guesswork and start tracking.
- Intelligent Mail® barcode (IMb)
Data drives insight. OSG Data and Address Enhancement captures customer data across channels and functionalities to leverage meaningful strategy and communication.
Tapping into USPS tools and technology keeps customer data and addresses updated and ready for action, driving benefits from pre-sort cost savings to Inkjet addressing. Get data, get insight, get results.
- National Change of Address (NCOALink®)
- OneCode ACS®
OSG Data and Address Hygiene ensures your critical customer information goes through the right wash cycle for the cleanest results. We remove old addresses, update new information, and deliver accurate customer data points so you always have the latest view of your customer information.
The hassle of return mail consumes time, money, and manpower. And with six billion pieces of undeliverable First-Class mail processed each year, it’s a big problem that needs a fast solution.
Return Mail Processing automates the manual process, removing the friction of handling your undeliverable postage. Integrated closely with the USPS, our technology-enabled processes update address listings to ensure future mailings are signed, sealed, and delivered.
Digital Solutions
Take paper bills into the future.
It’s all in the delivery—and that’s why we’ve streamlined it. Improve the efficiency of the billing cycle with OSG’s digital billing and payment solutions, configured for the client and end-user convenience. Experience greater control with fully-integrated, customizable, and secure communications that can be exchanged through any preferred channel. Less paper leaves more room for innovation.
From beginning to end-to-end: Seamlessly connect to our payment modules for a holistic presentment and payment experience.
OSG Connect Communication Platform
- An online portal for accessing accurate replicas of your bill/statement and an archive with custom retention periods
- Dynamic composer for ad-hoc communications and simple document updates
- Seamless interface integration
- Self-service administrative capabilities
- Tight integration with the print facility and the ability to suppress paper bills
- Dynamic reporting and search capabilities
- Security and compliance with industry standards to protect sensitive information in the interest of our clients and their customers
ePresentment
Drive customer engagement & retention with electronic statements, invoices and bills.
Customers want choices when it comes to communications and many today opt into electronic communications over print.
Our communication technology platform enables quick and easy access for customers to view their documents electronically in a digital first environment.
Our solutions include:
- Electronic statements & invoices
- PDF statements & invoices
- Reporting & Archiving
- Integration solutions
