OSG JourneyConnect® Multichannel Communications
Elevate Customer Communications Across Every Channel
Personalized, timely communications on every channel your customers use.
Meet Customers Where They Are
Today’s customers expect more than one-size-fits-all messages. They want communications that are on-time, relevant and delivered through their preferred channels. But managing multiple streams, from print, digital, mobile, portal and archive, often leads to silos, inefficiencies, and fractured interactions.
OSG JourneyConnect Multichannel Communications brings every channel together in one orchestrated framework, ensuring critical and engaging messages reach the right customer, at the right time, in the right way and giving you the reporting you need to understand engagement.
A Multichannel Model That Works
1. Print & Mail
- Distributive Print: Reliable, scalable print delivery across our nationwide network.
- Integrated Direct Mail with OSG JourneyConnect Acquire™: Transform direct mail into a measurable, multichannel acquisition engine with pre-mail awareness, post-mail retargeting, and real-time attribution.
2. Digital
- Responsive: Communications that automatically adjust to any device for a seamless experience.
- Interactive: Documents that are no longer static, giving your customers actionable content that allows them to engage, respond, or transact instantly.
- Video: Data-driven video communications that simplify complex information and drive engagement.
3. Channel Flexibility
Giving you the reach you need to communicate with customers through their preferred channels.
- SMS: Instant alerts and notifications delivered directly to customers’ phones.
- Email: Accessible, branded transactional and marketing messages that drive action.
- Push: Timely in-app notifications that keep customers informed and engaged.
- Portals & Apps: Secure access to documents and account details.
- Messaging Apps: Connect with customers through popular apps like WhatsApp, to reach them in the channels they use frequently.
- RCS (Rich Communication Services): Giving you the power to elevate text messages with images and let customers take action.
Benefits of Multichannel Communications with OSG JourneyConnect
By giving you access to an array of channels in one framework, OSG makes it easier to deliver consistent, personalized, and accessible communications at scale.
- Seamless Integration – Connect customer data across systems for consistent messaging across channels.
- Improved Experience – Communicate on your customers’ terms, through their channel of choice.
- Increased Engagement – Offering personalized, responsive and interactive content, leading to an increase in engagement on all touch points.
- Accessibility First – All content tested against ADA and WCAG standards for compliance.
- Scalability & Reliability – Whether sending thousands or millions of messages, OSG ensures secure, timely delivery.
Transform Disconnected Messages into Connected Journeys
With OSG JourneyConnect Multichannel Communications, every interaction can also be part of a cohesive journey. From acquisition campaigns to regulated statements and service updates, you can deliver communications that are consistent, accessible, and measurable, strengthening customer trust while driving results. What’s more, you can use OSG JourneyConnect Predefined Journeys, our out-of-the-box journeys that have triggered touchpoints, to enhance the digital experience and help support all channels and communication preferences.
