Healthcare
Transforming Patient Communications In Healthcare
As the healthcare industry navigates an increasingly complex landscape, the need for clear, effective, and engaging patient communications has never been greater.
OSG understands the greatest issues around patient communications and has solutions that enhance interactions while streamlining communication processes for healthcare payers and providers.
With rising out-of-pocket expenses, patients are seeking greater transparency and more control over their healthcare finances. They want flexible payment options and clear, easily accessible information. Healthcare providers, in turn, are faced with growing challenges in managing patient debt and collection costs, all while striving to deliver clear communications that are easy to understand and offer a better patient experience.
Markets Served
- Healthcare Providers
- Payers
- Medical Billers
- Healthcare Technology
- Early Out and Collections
- Equipment and Supplies
- Pharma
- Channel Partnerships
Our OSG JourneyConnect™ suite provides pre-set communication journeys that make sense at each patient’s point of need. We offer insights and strategies to optimize communication, billing, and payment processes. Our healthcare journeys and multi-channel communications that are device agnostic improve the patient experience, help providers improve collection rates while giving both payers and providers valuable insights into patient behavior and preferences.
Key Solutions and Services
Predefined journeys targeting patients at their point of need
Segmentation / data driven decisioning
Secure payment services, including Lockbox / eLockbox
Distributive print and mailing services
Simple integration through a vast API network
Imaging and archiving
Transform patient communications.
Learn more about predefined journeys for healthcare.
