OSG JourneyConnect®

What is OSG JourneyConnect?

OSG JourneyConnect is a powerful customer communications management software solution that enables organizations to design, manage, and deliver personalized communications across every channel.

Multichannel Communications

Sending the right message, at the right time to each customer is easier said than done. Dealing with multiple data silos and preferences and thousands of templates, means a very disjointed customer experience, with communications that aren’t triggered at the moments that matter.

OSG’s JourneyConnect suite allows you to seamlessly provide customer data from various sources so we can consolidate and send messages across channels. These are based on regulatory compliance, customer preference and even urgency or as a response to an action taken by the customer.

Meeting the customers where they’re at, with better communications across multiple channels, helping to elevate the customer experience.

Ensuring your messages are delivered - across channels

Predefined Journeys

When it comes to regulated communications, these are often not thought of as a journey that needs message triggers. As a result, they’re usually not personalized, channel selection is either print or digital for the document with no other messages related to that communication being sent. This results in a disjointed customer experience in communications that have the highest impact to customers.

Now you have access to out-of-the-box predefined journeys that not only enhance the digital experience, but also help support all channels and consumer preferences, based on the communication type.

Improved engagement with a decreased cost to serve your customers.

Sending the right message at the right time to the customer’s channel of choice.

Journey Tracking & Insights

Without understanding there can be no improvement.

Tracking allows you to not only see job status at a glance, but glean insights from customer engagement across communication types. Once that insight has been garnered and analyzed you can take action with various integrations to ensure you’re putting the customer first, for every interaction.

Understanding customer action and engagement across touch-points will give you the insights you need to make the changes that make a difference to your customers.

Giving you the tools to understand and react to customers in real-time

Data Driven Content

Relevant content is a requirement for consumers.

Leveraging comprehensive data analytics, gives you a 360-degree view of customers, encompassing their preferences, and interactions across multiple touchpoints. Furthermore, by integrating predictive analytics and AI-driven insights, you can deliver next-best messaging, driving enhanced engagement and overall customer satisfaction.

Create highly personalized and relevant content that resonates with individual customers, leading to increased engagement and stronger customer relationships.

Have a clear view of customer data to drive content that matters

Delivery Orchestration

If you don’t have tools to manage exceptions and undelivereds, it could mean you’re out of compliance if that document doesn’t reach your customer.

Furthermore, trying to get print customers to interact digitally, is often clunky and inefficient.

Orchestrating messages to go out at the right time, through the right channel, and in response to specific actions or inactions is crucial for effective communication.

OSG’s Delivery Orchestrator provides you with the tool to achieve that seamless customer experience focused on bridging the gap between print and digital. It also gives you the tools you need for exception management, triggering timely messages based on delivery issues.

Improved engagement and reduced exception handling costs.

Orchestrating your communications one customer trigger at a time

Self-Service

Regulated customer communications are often set up and triggered at the appropriate time. That of course means that making changes to these documents and communications are really difficult when you’re not in control of the process.

OSG has created a self-service portal to allow you to easily make placeholder changes, such as images, or simple lines of text. With our digital asset management solution, we give the control back to you.

You can now also set up ad hoc communications, for those times where messages need to go to clients, but aren’t part of the batch process.

Faster time to market and reduced costs to make changes to communications.

Be in control of your communications

Payments

When it comes to payments from bills or other regulated documents that require a payment, there is very little thought put into the seamless experience between the communication the customer receives and the payment method they choose.

This means longer payment times and a frustrating customer experience.

OSG provides a seamless solution from communication to payment whether that payment is recurring, one time or needs to be easily paid via one click.

Providing an array of channels from which customers can pay including print (scan to pay), email, text and social.

Our solutions look to enhance the ease of use for your customers while providing you with money faster.

Reduced Days Sales Outstanding (DSO) and improved customer experience.

Making payment easier directly from client communications