OSG JourneyConnect® Responsive & Interactive Documents
Transform Static Documents into Dynamic, Actionable Experiences
Responsive, accessible, and interactive communications that empower customers to engage.
From Information to Interaction
Customers no longer want to merely read their documents, they want to use them. Traditional PDFs and static statements limit engagement, leaving customers searching for links, logging into portals, or calling support to complete simple actions.
OSG JourneyConnect’s Responsive & Interactive Documents redefine what a document can do. Built with responsive design and interactive features, each communication adapts to any device and allows customers to view, click, pay, update details, or even raise disputes, all within a secure, compliant environment.
By making every document an experience, you improve accessibility, accelerate digital adoption, and deliver measurable engagement.
Intelligent Design That Drives Action
Whether it’s a bill, statement, explanation of benefits, or policy document, OSG helps you transform essential communications into interactive experiences that make it easy for customers to understand and act, helping to improve satisfaction while reducing service costs.
- Responsive Layouts – Automatically adjust to any device for consistent readability and engagement.
- Interactive Elements – Smart forms, embedded buttons, sorting functionality and clickable options that let customers make payments, update information, or download supporting details, all within the document.
- Data-Driven Personalization – Each document is tailored to the recipient, ensuring content, offers, and calls-to-action are relevant and timely.
- Accessible to All – Built to meet ADA and WCAG standards, ensuring every customer can access information equally.
- Secure & Compliant – Designed for regulated communications, maintaining compliance with HIPAA, PCI, SOC 2, and other industry standards.
Benefits of Responsive & Interactive Documents with OSG JourneyConnect
By evolving your documents from static files to interactive, responsive touchpoints, you empower customers to take control of their communications, while your organization gains efficiency, insight, and measurable results.
Enhanced Engagement
Customers don’t just view your documents,
they act on them.
Increased Digital Adoption
Deliver experiences customers prefer
over paper.
Accelerated Payments & Responses
Simplify transactions and actions directly
within the document.
Accessible & Compliant
Every document tested for ADA and WCAG compliance, ensuring inclusion and trust.
Reduced Call Volumes
Enable self-service for faster issue resolution and fewer support requests.
Turn Every Document into a Connected Journey
With OSG JourneyConnect, interactive documents are no longer standalone files, they’re part of a larger, orchestrated communication journey. From a bill that includes a payment link to a statement that triggers a follow-up message, each document plays a role in driving engagement and loyalty.
Use OSG JourneyConnect Predefined Journeys to trigger automated next steps, track responses, and continuously improve the customer experience across all channels—making every document an opportunity to connect.
