OSG JourneyConnect® Journey Tracking
See the Complete Picture of Every Communication Journey through One Pane of Glass
Track every job, message, and engagement in real time, with dashboards, insights, and SLA visibility built in.
Visibility That Drives Confidence
In customer communications, every touchpoint matters and so does knowing what happens to each one. Without full transparency, it’s impossible to optimize performance or guarantee delivery.
OSG JourneyConnect Journey Tracking gives you end-to-end visibility across all your communications, from job creation to customer engagement. Whether print or digital, you’ll know where every file, message, and exception stands in real time. With powerful dashboards and analytics, you can monitor SLAs, uncover trends, and ensure every communication meets both your business goals and customer expectations.
Track. Measure. Optimize.
Journey Tracking consolidates operational and engagement data in an intuitive view so you can move from reactive to proactive management.
- Job Tracking – Monitor every job from submission to completion with real-time production and delivery updates.
- Communication Tracking – See the status of each communication across print, email, SMS, and other digital channels.
- Exception Management – Identify, flag, and resolve anomalies instantly before they impact SLAs.
- Engagement Analytics – Measure customer open rates, clicks, payments, and interactions to refine future communications.
- Trend Analysis – Spot behavioral and operational patterns that reveal new opportunities for efficiency and engagement.
- Insight Dashboards – Interactive dashboards that visualize performance, adoption, and customer engagement metrics.
- SLA Monitoring – Built-in tracking to ensure compliance and accountability across all stages of the communication lifecycle.
Benefits of Journey Tracking with OSG JourneyConnect
With Journey Tracking, you gain more than just reporting; you gain control, insight, and the ability to act with confidence.
Operational Transparency
Understand exactly where each communication stands across print and digital channels.
Proactive Optimization
Identify trends early and make smarter, faster business decisions.
Informed Decisions
Use data-driven insights to improve workflows, reduce costs, and enhance customer experience.
Customer Confidence
When you know every message is delivered and accounted for, your customers know they can trust you.
Improved Compliance
Automated SLA tracking ensures no commitment or regulation is overlooked.
From Visibility to Insight
Journey Tracking transforms how you view your customer communications. It connects every operational detail and customer behavior, giving you a true 360° view of performance and engagement. By integrating with other OSG JourneyConnect solutions like Multichannel Communications and Predefined Journeys, you can deliver smarter communications and measure their impact in real time. It’s visibility that leads to better decisions, stronger customer relationships, and measurable business value.
