Artificial Intelligence (AI) is here and it’s reshaping how we work, make decisions, and serve customers. Yet, despite the hype, many organizations still struggle with

In regulated industries, customer communications aren’t only administrative, they’re also the lifeblood of trust. Communications such as a bill, a benefits explanation, or a renewal

Seamless and personalized customer interactions are now an expectation. In this Document Strategy Magazine article, Gary Gregg, Chief Product Officer at OSG, explores how Intelligent

Have you ever had to read a bill or statement three times just to figure out what it meant? I know I have and every

If there’s one thing I’ve learned as a solution architect, it’s this: your data is always talking to you. The trick is learning how to

Budget season is one of the busiest times of the year, and with so much riding on the accuracy and timeliness of your property management

The ways we engage with customers around life insurance and retirement planning need a fundamental shift. These aren’t just transactions, rather they’re deeply personal decisions

After 26 years in this industry, I’ve watched regulated banking communications evolve, but not nearly fast enough. While we’ve transformed how customers check balances and

There’s a common misconception I hear when companies talk about going digital first. Too often, it’s interpreted as digital only, as if digital channels must

When it comes to financial services, trust is everything. For credit unions, trust is the foundation of the member relationship. Unlike large retail banks, credit