Carol Stream – June 26, 2025 – OSG is proud to announce the official release of JourneyConnect Orion, its groundbreaking AI-powered communication framework, at the Elevate event this June. Within this first release, OSG sets a new standard for regulated and transactional customer engagement with the introduction of an intelligent AI assistant embedded within interactive documents.
Designed to overhaul how organizations manage complex communications, OSG JourneyConnect Orion unifies every aspect of the customer journey into a single intelligent ecosystem. At the heart of the framework is “Orion’s Belt,” a centralized view of all communication data that enables real-time insight, hyper-personalized interactions, and intelligent automation.
“JourneyConnect Orion was built to help businesses not just communicate, but connect—intelligently, efficiently, and empathetically,” said Gary Gregg, Chief Product Officer at OSG. “With our in-document bot guiding the document experience, organizations can meet consumers exactly where they are, offering clarity, confidence, and real value at every touchpoint.”
JourneyConnect Orion includes three key innovation domains:
- Content Curator
- Streamlines and personalizes messaging by optimizing templates and eliminating redundancies across the communication lifecycle.
- Real-Time Insights & Predictive Analytics
- Powered by AI, JourneyConnect Orion continuously learns from customer interactions, enabling advanced segmentation, next-best messaging, trend analysis, and hyper-personalized communication strategies.
- Intelligent Interactions
- With features like conversational AI, emotional analysis, facial recognition, and real-time orchestration, JourneyConnect Orion empowers dynamic, context-aware communications directly within interactive documents.
Within these domains, JourneyConnect Orion delivers:
- AI agents that personalize and streamline content delivery
- A learning engine that adapts based on consumer insights, preferences, and behaviors
- Context-aware AI interactions, including the intelligent in-document bot
OSG’s intelligent bot assistant transforms static documents into interactive experiences. It offers users real-time guidance, explains terms, clarifies charges, and ensures a deeper understanding of each communication, all while maintaining strict regulatory compliance with a zero data storage policy. The bot can also be fully white labeled to match a client’s brand and customer experience.
“The introduction of our intelligent bot isn’t just a technological leap—it’s a strategic one,” said Dean Cherry, CEO of OSG. “We’re empowering our clients to deliver smarter journeys and stronger relationships by embedding intelligence directly into the document.”
JourneyConnect Orion is built on the premise of ethical AI deployment, prioritizing transparency, customer context, and responsible data use. The result: a truly human-friendly solution that reduces friction, drives action, and scales personalization, safely and securely.
JourneyConnect Orion is now available, with key features ready today and additional capabilities rolling out through 2025 and 2026; helping organizations modernize communications and drive growth in regulated environments.
For more information or to schedule a demo, visit osgconnect.com/orion.
About OSG
OSG delivers leading print and digital Customer Communications Management (CCM) solutions that drive action, loyalty, and retention. With over 50 years of experience, OSG enables over 5,000 customers to create deeper relationships, one communication at a time.
For more information, please visit https://www.osgconnect.com or follow us on LinkedIn, Twitter & Instagram.
Media Contact: sarah.guckes@osgconnect.com
