Meet the Expert

Leslie Sapienza recently joined OSG to lead the Insurance Product and Consulting practice, bringing over 30 years of experience in large-scale technology transformations within the insurance sector. At Prudential Financial, Leslie led the U.S. Business Customer Communication Management team, where she oversaw all inbound and outbound service communications, managing a network of 10+ print/mail vendors. Her leadership drove transformative change, implementing print optimization and digital adoption initiatives that streamlined communication, improved content quality, and enhanced the customer experience with a cohesive “one voice” tone and style. Leslie’s career also includes senior management consulting roles, including at KPMG. Outside of work, she’s an advocate for health and fitness, particularly as a cancer survivor, and enjoys hiking, pickleball, and gardening.