At OSG, we’ve always believed that when it comes to regulated communications, being exceptional isn’t just about delivering messages on time and securely—it’s also about improving the experience engagement with customers. That’s why I’m thrilled to share some exciting news: OSG has been recognized as a Leader on the Aspire Leaderboard for CCM-CXM Communications Outsourcing. This is a momentous milestone, as it marks our debut on the Aspire Leaderboard, an industry benchmark for innovation and excellence in customer communications management (CCM) and customer experience management (CXM).
Even more exciting, we’ve also been named a Leader on the Communications Experience Platform (CXP) Leaderboard. This recognition underscores our commitment to not just keeping pace with the industry but leading it—pushing boundaries, rethinking traditional approaches, and delivering solutions that drive transformation for our clients.
Innovation with OSG JourneyConnect™
Central to this recognition is our OSG JourneyConnect suite of solutions that aims to empower businesses sending regulated communications to engage with customers seamlessly across multiple channels, which includes using predefined communication journeys. OSG JourneyConnect is designed to meet the dynamic and evolving needs of industries where clear, compliant, and impactful communication is paramount.
We believe every touchpoint is an opportunity to build trust, foster loyalty, and drive value. By combining data-driven insights with innovative design, we’re helping organizations streamline workflows, and, most importantly, enhance customer satisfaction.
Recognition That Speaks Volumes
Being recognized by Aspire is an honor that reflects our focus on innovation and customer-centricity. Kaspar Roos, CEO of Aspire, aptly noted that our OSG JourneyConnect offering highlights “how the industry is evolving to CXM to meet dynamic customer expectations.” This evolution isn’t just a trend—it’s a necessity. Customers today expect personalized, timely, and seamless interactions, and it’s our mission to help organizations deliver exactly that.
