Digital Adoption
Accelerate Paperless Adoption, Transform Customer Experience
A structured approach designed to help companies shift regulated communications from print to digital.
Don’t Let Low Paperless Adoption
Put You at Risk
Regulated communications like statements, bills, and notices are critical touchpoints. When customers don’t adopt digital options, organizations face higher costs, slower processes, and missed opportunities to engage. OSG’s digital adoption practice provides the framework and expertise to drive measurable increases in paperless adoption to help meet adoption goals, while enhancing compliance and customer experience.
A Tiered Practice for Every Stage of Adoption
Whether you’re just starting your paperless journey or ready to transform at scale, OSG’S approach meets you where you are. Our three-tiered program builds from insight to action to acceleration, helping you convert customers and turn regulated communications into digital-first, customer-friendly experiences.
Building from insight to action to acceleration
Make Regulated Communications Work Smarter
By applying proven strategies, OSG JourneyConnect Digital Adoption removes friction from the shift to digital. From simplifying consent to personalizing digital nudges, we help you increase adoption rates while ensuring regulated communications remain clear, compliant, and customer-friendly.
Drive Paperless Growth
Accelerate the shift from print to digital in regulated communications.
Boost Compliance
Ensure critical communications reach customers securely and reliably.
Improve Experience
Offer paperless options that are convenient, intuitive, and personalized.
Align Leadership
Create a unified adoption strategy through stakeholder workshops.
Track Results
Monitor adoption performance with clear metrics and reporting.
From Insight to Paperless Impact
OSG’s adoption program transforms paperless conversion from a tactical initiative into a measurable strategic advantage. With a structured, tiered practice and expertise in regulated communications, we help you move customers from awareness to action, ensuring your organization is ready for the digital-first future.
