Utilities and Government
Driving Engagement in Utilities & Government Services
The utilities and government services sectors continue to evolve in response to regulatory changes and shifting public expectations.
There is a clear need for efficient, and user-friendly communication is necessary. With the increasing demand for transparency in billing and services, customers expect more flexible payment options and better access to information. Simultaneously, utility providers and government agencies face mounting pressure to improve operational efficiencies while meeting diverse stakeholder needs.
Markets Served
- Utilities (Electric, Gas, Water)
- Local, State and Federal Government
- Public Service Providers
- Regulatory Agencies
- Municipal Services
- Tax
- Elections
- Channel Partnerships
Our OSG JourneyConnect™ suite supports these sectors by managing critical communications, ensuring citizens can receive communications that are device agnostic and delivered in the channel of their choice, allowing them to easily take action. We help you simplify billing communication, service notifications, and payment processes, through predefined customer communication journeys, which in turn give you actionable insights into user preferences, improving satisfaction and operational performance.
Key Solutions and Services
Predefined journeys targeting customers at their point of need
Secure payment services, including Lockbox / eLockbox
Self-service adhoc correspondence
Drive engagement.
Learn more about predefined journeys for utilities and government services.
