The Future of Customer Engagement

In order to get and keep the attention of today’s consumer, financial institutions (FI) must deliver the kind of personalized, engaging experiences that have become the norm thanks to the Netflixs and Amazons of the world. This mounting pressure for FIs to provide a certain level of experience in an increasingly digital environment has created the need for a new approach to customer/member engagement strategy.

In this webinar we cover:

  • Why FIs digital transformation must be backed by a customer-centric strategy in order to compete in today’s marketplace.
  • The power of the micro-moment within the Attention Economy and the key opportunity of the bill/statement to maximize on customer attention.
  • How presentment as a platform can be utilized to gain customer/member trust, resulting in ongoing loyalty, engagement, and new revenue opportunities.
  • The value of real-time customer data as a tool for engagement, specifically as it relates to providing personalized, impactful touchpoints.

Access the On-Demand Webinar.

Let's Get Started