Streamlining AR Processes with Seamless Automation
The Client
ProQuest is a Michigan-based global provider of information content and a technology company for researchers and librarians. They power research in academic, corporate, government, public, and school libraries with unique content. ProQuest enables strategic acquisition, management, and discovery of information collection.
The Challenge
ProQuest wanted to automate their Global AR department to keep pace with their growing business needs. Their objective was to allow their customers (businesses, institutions, and direct consumers) to receive and pay invoices electronically via ACH and credit card payments. ProQuest wanted to outsource the risk of being PCI compliant.
The Solution
EverView was able to offer ProQuest not only a fully digital Accounts Receivable process but also a 90 percent reduction in paper invoices through a strategic adoption program.
- Implemented its configurable Invoice Portal to meet ProQuest’s specific business needs
- Developed Deposits and Deposit Groups uniquely for ProQuest
- Seamlessly integrated with ProQuest’s Oracle ERP system to streamline their Accounts Receivable process.
Deposit Groups provide separate invoicing capacity for users who want to make and manage multiple payments. If a balance remains after a deposit is made, it is added to the user’s deposit balance to apply to future payments.
The Results
- PCI risk successfully outsourced to EverView
- 265,000 deposits processed on a monthly basis
- Three payment methods introduced via portal including ACH, BACS and BECS
- 90 percent reduction in paper invoices
- Fully digital Accounts Receivable process