Engaging your customers one journey at a time Get in Touch Customer
communications
done right

The acceleration to a digital-first economy has created the hyper-connected consumer, who wants more personalized, productive experiences at every interaction.

Amid this evolution, are you hitting the mark? Are you ensuring sustained success and a competitive advantage? 

of customers prefer to engage through digital channels
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Salesforce, State of the Connected Customer, 5th Edition

It’s time to put the customer back into customer communications with triggered touchpoints that make sense, elevating digital experiences and ensuring consistent messages across channels.

OSG Weaves Communication Journeys for You
Predefined Journeys

We’ve taken the guesswork out of the touchpoints that are needed across popular regulated journeys

Pre-Configured Communications

The journeys have been pre-configured reducing implementation time
Triggered at the
Right Time
Allowing us to send the right message, at the right time to the customer’s channel of choice for you

Touchpoints have been created to take the complex and make it simple, to provide a seamless customer experience and encourage engagement

OSG has the multichannel communication solutions with the expertise to help you drive customer engagement 

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Years of experience
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Customers
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Billion communications sent out annually
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OSG recognizes and appreciates the trust you place in us, and we take that responsibility seriously. We continually focus on security to ensure that our processes, controls, and standards adhere to current best practices and industry recommendations. OSG has implemented extensive security measures, and continues to invest in the people, processes, and technology designed to ensure the confidentiality, integrity, availability, and security of all client-provided data.

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We have the services and expertise to help you deliver your customer communications seamlessly across channels.

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Unlocking the Power of Your Data To Elevate Every Customer Communication​

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Mutichannel Communications

Challenge

Sending the right message, at the right time to each customer is easier said than done. Dealing with multiple data silos and preferences and thousands of templates, means a very disjointed customer experience, with communications that aren’t triggered at the moments that matter.

Solution

OSG’s JourneyConnect suite allows you to seamlessly provide customer data from various sources so we can consolidate and send messages across channels. These are based on regulatory compliance, customer preference and even urgency or as a response to an action taken by the customer.

Payoff

Meeting the customers where they’re at, with better communications across multiple channels, helping to elevate the customer experience

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Ensuring your messages are delivered – across channels

Predefined Journeys

Challenge

When it comes to regulated communications, these are often not thought of as a journey that needs message triggers. As a result, they’re usually not personalized, channel selection is either print or digital for the document with no other messages related to that communication being sent. This results in a disjointed customer experience in communications that have the highest impact to customers.

Solution

Now you have access to out-of-the-box predefined journeys that not only enhance the digital experience, but also help support all channels and consumer preferences, based on the communication type.

Payoff

Improved engagement with a decreased cost to serve your customers

Tagline

Sending the right message at the right time to the customer’s channel of choice

Journey Tracking

Challenge

Without understanding there can be no improvement.

Solution

Tracking allows you to not only see job status at a glance, but glean insights from customer engagement across communication types. Once that insight has been garnered and analyzed you can take action with various integrations to ensure you’re putting the customer first, for every interaction.

Payoff

Understanding customer action and engagement across touch-points will give you the insights you need to make the changes that make a difference to your customers

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Giving you the tools to understand and react to customers in real-time

Data

Challenge

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Solution

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Payoff

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Delivery Orchestration

Challenge

If you don’t have tools to manage exceptions and undelivereds, it could mean you’re out of compliance if that document doesn’t reach your customer.

Furthermore, trying to get print customers to interact digitally, is often clunky and efficient.

Solution

Orchestrating messages to go out at the right time, through the right channel, and in response to specific actions or inactions is crucial for effective communication.

OSG’s Delivery Orchestrator provides you with the tool to achieve that seamless customer experience focused on bridging the gap between print and digital. It also gives you the tools you need for exception management, triggering timely messages based on delivery issues.

Payoff

Improved engagement and reduced exception handling costs

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Orchestrating your communications one customer trigger at a time

Self-Service

Challenge

Regulated customer communications are often set up and triggered at the appropriate time. That of course means that making changes to these documents and communications are really difficult when you’re not in control of the process.

Solution

OSG has created a self-service portal to allow you to easily make placeholder changes, such as images, or simple lines of text. With our digital asset management solution, we give the control back to you.

You can now also set up ad hoc communications, for those times where messages need to go to clients, but aren’t part of the batch process.

Payoff

Faster time to market and reduced costs to make changes to communications

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Be in control of your communications

Payments

Challenge

When it comes to payments from bills or other regulated documents that require a payment, there is very little thought put into the seamless experience between the communication the customer receives and the payment method they choose.

This means longer payment times and a frustrating customer experience.

Solution

OSG provides a seamless solution from communication to payment whether that payment is recurring, one time or needs to be easily paid via one click.

Providing an array of channels from which customers can pay including print (scan to pay), email, text and social.

Our solutions look to enhance the ease of use for your customers while providing you with money faster.

Payoff

Reduced Days Sales Outstanding (DSO) and improved customer experience

Tagline

Making payment easier directly from client communications