OSG Online Brochure

Your customers expect the bar to be raised. Are you keeping up?

The acceleration to a digital-first economy has created the hyper-connected consumer, who wants more personalized, productive experiences at every interaction.

Amid this evolution, are you hitting the mark? Are you ensuring sustained success and a competitive advantage?

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of customers prefer to engage through digital channels*

OSG waves the communication journeys for you

It’s time to put the customer back into customer communications with triggered touch-points that make sense, elevating digital experiences and ensuring consistent messages across channels.

Predefined journeys

We’ve taken the guesswork out of the touchpoints that are needed across popular regulated journeys

Pre-configured communications

The journeys have been pre-configured reducing implementation time

Triggered at the right time

Allowing us to send the right message, at the right time to the customer’s channel of choice for you

We’ve taken the thinking
out of the journey

Touch-points have been created to take the complex and make it simple, to provide a seamless customer experience and encourage engagement

Your partner to help with customer communications

OSG has the multichannel communication solutions with the expertise to help you drive customer engagement

Years of experience

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Clients

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Communications sent out annually

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Security & Compliance

Always safe. Always compliant. That’s our promise.

Multichannel Communications

Sending the right message, at the right time to each customer is easier said than done. Dealing with multiple data silos and preferences and thousands of templates, means a very disjointed customer experience, with communications that aren’t triggered at the moments that matter.

OSG’s JourneyConnect suite allows you to seamlessly provide customer data from various sources so we can consolidate and send messages across channels. These are based on regulatory compliance, customer preference and even urgency or as a response to an action taken by the customer.

Meeting the customers where they’re at, with better communications across multiple channels, helping to elevate the customer experience

Ensuring your messages are delivered – across channels

Helping you deliver better customer experiences

We have the services and expertise to help you deliver your customer communications seamlessly across channels.

Production facilities

Employees

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Adapting to the Needs of Tomorrow’s Customers

Unlocking the power of your data to elevate every customer communication

Bringing you digital first documents

Improve digital adoption

Manage seamless print to digital interactions

Predefined regulated customer journeys

Track every point of engagement with customers

Reduce time to payment

Self-service for your convenience