Accelerate your Transformation

Need some guidance on how to transform your bill presentment and payment process to better meet the needs of your customers? We’ve curated a list of resources to help you get started on your path to a digital-first approach to customer engagement.

Are your digital solutions delivering?

A roadmap for your digital evolution

 As the expert in digital-first transformation, we align a history of traditional print and mail expertise with an innovative approach to customer engagement management so you can deliver the best experience for your customers.

The OSG Roadmap to Innovation

A 6 step plan

Where to start? Few companies know the practical steps they can take to go from digital newbie to technology maven. But as an organization who has gone through our own transformation, we know the steps that work and have the success stories to prove it.

Economics 101: Attention as a Commodity

Welcome to the Attention Economy.

 There is a transformation companies must undergo in order to stay relevant to their customers. The answer involves leveraging the micro-moment, but achieving it requires some work. The reality is, it’s not about how long you have your customer’s attention—it’s what you do with their attention while you have it.

Redefining Customer Engagement Around Micro-Moments

If you read the blog above, you know what a micro-moment is and the importance of seizing those opportunities. But how do you put that into practice and truly enhance your customer experience?

The Digital Adoption Playbook

Reach Your eAdoption Goals While Improving Your Overall Digital Communication Strategy

The telltale sign of a successful digital transformation? Customer adoption. Because at the end of the day, if your customers are getting the experience they want, then they’re more likely to stick with you for the long haul.

Ready to start your digital transformation?

Customers demand an experience that meets their needs, so start giving it to them. There’s never been a better time to get started.

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